Cancellation Policy

Q: Can I cancel my order before it ships?
A: You can cancel your order before it ships by contacting customer support. Once the order has been shipped, we will not be able to cancel it, but you can initiate a return based on our return/exchange policy.

Q: How do I cancel an order?
A: To cancel your order, please contact us as soon as possible via email at info@modearo.com or call our customer support at +1 (235) 202-2434, providing your order number. We will do our best to assist you in canceling the order.

Q: Can I cancel after the order has shipped?
A: Once the order has shipped, you will not be able to cancel the order. Please refer to our return/exchange policy for further processing.

Q: Are there any cancellation fees?
A: No cancellation fees will be charged if the order is canceled before it is shipped.

Q: Return and Exchange Instructions
A: After the order has shipped, if you wish to return or exchange the items, please refer to our return/exchange policy. All returns and exchanges will be processed after the returned items are received and inspected.