Frequently Asked Questions (FAQ)

About Us
Q: What does your company do?
A: We are an e-commerce platform specializing in curated women’s fashion. We offer a selection of stylish items from around the world, including coats, dresses, casual wear, and versatile basics. Whether it’s for daily work, weekend outings, or vacation trips, we have the perfect style choice for you.

Order Payment and Shipping
Q: How do I place an order?
A: Simply browse our website, select the items you want, add them to your cart, proceed to checkout, and fill in the necessary information. Then, choose your payment method to complete the order.

Q: How long will it take for my order to ship?
A: Orders are typically processed and shipped within 1-2 business days (excluding weekends and holidays). Once shipped, we will send you tracking information. For detailed information on shipping areas, fees, estimated delivery times, and handling logistics exceptions, please refer to our Shipping Policy page.

Q: What payment methods can I use?
A: We support multiple payment methods, including credit cards (Visa, Mastercard, American Express), Apple Pay, etc., ensuring you have convenient payment options.

Q: Is the payment secure?
A: All payments are securely processed through Stripe, using PCI DSS encryption technology to ensure your payment information is safe. We do not store your payment card information.

Q: What should I do if my payment fails?
A: If you encounter a payment failure during checkout, try the following steps:

  1. Verify billing information: Ensure the billing address, credit card number, expiration date, and CVV are entered correctly. Incorrect billing information can cause payment failures.

  2. Check account balance and limits: Ensure your payment account (credit card, debit card, or e-wallet) has sufficient funds and has not exceeded payment limits.

  3. Try a different payment method: If the payment fails, you can try using another payment method (e.g., switching credit cards or using e-wallet).

  4. Contact your bank or payment provider: If the payment information is correct and the account has enough funds, but the payment is still unsuccessful, contact your bank or payment provider for further assistance.

  5. Try again later: Sometimes payment failures occur due to temporary network issues or payment processing delays. You can try completing the payment later.

  6. Contact us: If the above methods do not resolve the issue or you need further assistance, feel free to contact our customer support team, and we will assist you as soon as possible.

Shipping Areas
Q: Do you offer international shipping?
A: Yes, we currently offer shipping to the United States, Canada, Australia, and Europe (certain countries/regions). If your country/region is not displayed at checkout, we currently do not offer shipping to that location. For detailed information on shipping areas, fees, estimated delivery times, and handling logistics exceptions, please refer to our Shipping Policy page.

Shipping Time
Q: How long will it take to receive my order?
A: Shipping time depends on the shipping method and destination chosen at checkout. Estimated delivery times (business days, excluding weekends and holidays) are as follows:

  • United States: Approximately 3–7 business days

  • Canada: Approximately 5–10 business days

  • Australia and Europe (certain countries/regions): Approximately 7–15 business days
    Actual delivery times are based on the checkout page and carrier shipping status.

Return/Exchange Window
Q: What is the time limit for returns and exchanges?
A: Please initiate a return or exchange request within 30 days from the date of receipt. If it exceeds 30 days, we may not be able to process your return or exchange.

Q: What is your return/exchange policy?
A: Returns or exchanges can be requested within 30 days from the date of receipt. To ensure that the item can be resold, it must be unworn, unwashed, free of odors, stains, or damage, and with the original tags and packaging (if applicable). If you use the prepaid return label provided by us, a $10 return label fee will be deducted from your refund; if you choose to return the item on your own, you will bear the shipping costs (unless the item was incorrect or defective). For detailed rules on non-returnable items, refund processing times, and the original payment method refund, please refer to our Return & Exchange Policy page.

Refund Timing
Q: When will my refund be processed?
A: After the return is accepted, we will initiate the refund within 1–3 business days; the refund will usually reach your bank/payment platform within 5–10 business days. Please refer to our Return & Exchange Policy page for more details.

How to Contact Customer Support
Q: How can I contact customer support?
A: You can contact us via phone at +1 (235) 202-2434 or email at info@modearo.com.
Customer support hours: 24/7 (365 days a year). We usually respond to inquiries within 24 hours.

Order Modifications/Cancellations
Q: Can I modify or cancel my order after placing it?
A: If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to assist before the order is processed/shipped, but we cannot guarantee success. If the order has already been shipped, you may request a return based on our Return & Exchange Policy once the item is received.

Customs Duties
Q: Do I need to pay customs duties or import taxes?
A: Yes, your order may be subject to local customs policies. Customs duties and import taxes are typically the responsibility of the recipient, in accordance with the destination country’s customs regulations. If the checkout page does not indicate that taxes are included, the recipient will be responsible for these fees.

Discounts and Promotions
Q: Are there any discounts or promotions?
A: We offer periodic promotions and discounts. We recommend subscribing to our newsletter or checking our announcements for the latest updates. You can unsubscribe at any time.